SERAPHYXIS Refund Terms

1. Introduction

Thank you for shopping with SERAPHYXIS. We strive to ensure that our customers are satisfied with their purchases. This document outlines our refund policy, which applies to purchases made through seraphyxis.com.

2. Eligibility for Refunds

Refunds are only offered under the following conditions:

• The product is defective or damaged upon receipt.
• The incorrect product was delivered.
• The product does not match the description provided at the time of purchase.

3. Refund Request Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] within 14 days of receiving the product.
2. Provide your order number and a detailed description of the issue, including any relevant photographs.
3. Our customer service team will review your request and respond within 3-5 business days.

4. Refund Processing

Once your refund is approved, it will be processed as follows:

• Refunds will be issued to the original payment method used during purchase.
• Please allow 5-10 business days for the refund to reflect in your account, depending on your financial institution.

5. Exceptions

Refunds will not be issued under the following scenarios:

• Change of mind after the product has been shipped.
• Products that have been tampered with or damaged after receipt.
• Requests made beyond the 14-day refund request window.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to get in touch with us at [email protected].